Refund Policy

Last Updated: January 26, 2026

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60-Day Money-Back Guarantee

for all subscriptions

Our Promise

At MysticSeek, we are confident in the quality and value of our services. We want you to be completely satisfied with your subscription. If for any reason you are not satisfied, we offer a 60-day money-back guarantee on all subscription plans.

This means you can explore our premium features, generate unlimited readings, and experience everything MysticSeek has to offer with complete peace of mind.

Eligibility for Refund

✓ Subscription Plans

All subscription plans (Monthly, Yearly) are eligible for a full refund within 60 days of the initial purchase date.

✓ First-Time Purchases

The 60-day guarantee applies to first-time purchases. If you have previously received a refund, subsequent purchases may not be eligible.

⚠ One-Time Purchases

Single reading purchases (non-subscription) are eligible for refund within 14 days if the service was not delivered or is significantly different from the description.

How to Request a Refund

Contact Us

Send an email to support@mysticseek.com with the subject line "Refund Request".

Provide Your Information

Include your account email address, purchase date, and PayPal transaction ID (if available).

Processing

We will process your refund request within 5-7 business days. Refunds will be issued to the original payment method.

Refund Timeline

Payment Method	Processing Time
PayPal	3-5 business days
Credit/Debit Card (via PayPal)	5-10 business days
Bank Transfer	7-14 business days

Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for subsequent billing periods
You can still request a refund within the 60-day guarantee period

Exceptions

Refunds may not be granted in the following circumstances:

Requests made after 60 days from the purchase date
Abuse of the refund policy (e.g., repeated refund requests)
Violation of our Terms of Service
Chargebacks initiated without contacting us first

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email: support@mysticseek.com

Response Time: Within 24-48 hours

MYSTICSEEK TECHNOLOGY LIMITED
RM 39, 3/F 143 WAI YIP ST, KWUN TONG, HONG KONG
support@mysticseek.com

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